Training and work experience has covered a wide spectrum and I have been prepared for communication with a variety of clients on a plethora of different hardware, software, and network issues.I have experience in a government setting that was gained while an Intern on an Information Technology Service desk at the Confidential.
I have serviced both National and International clients on a high intensity help desk level.Consulted various troubleshoot issues remotely to help performance of national Migration Techs.I have performed large scale migrations of Windows 10 on a corporate level.I have also retained my MTA Certification ( Microsoft Technology Associate: Windows Server Administration Fundamentals).Through enhanced training I have achieved my A+ Certification.There is comfort in my ability on a Tier 1 level - Tier 2 and some troubleshooting issues on a Tier 3 level.I am trained to be successful on a help desk level as well as a desktop support level also.My experience as of 2018 spans over the last 4 and a half years through various different projects, contracts, and training that has made me a very diverse technician with an abundance of customer service/helpdesk and Desktop support hours clocked in.
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